Property Maintenance & Repairs
Emergency Repairs FAQ
Everything you need to know about our emergency repairs service in Melbourne. Can't find your answer? Call us directly.
How quickly can you respond?
We aim to arrive within 60-90 minutes for genuine emergencies in the Melbourne metropolitan area. Our 24/7 hotline (1300 556 513) ensures you can always reach us. Response times vary during extreme weather events when demand peaks.
What qualifies as an emergency?
Situations that risk safety, further property damage, or security: burst/leaking pipes, storm damage, broken windows/doors, flooding, electrical hazards, and gas leaks. For gas emergencies, always call AusNet Services (13 67 07) first.
Do you charge more for after-hours emergencies?
Our emergency call-out fee applies 24/7, $150 for attendance and the first 30 minutes. After-hours work (6pm-7am, weekends, public holidays) is charged at standard emergency rates without excessive surcharges.
Can you provide documentation for insurance claims?
Yes, we photograph all damage, provide detailed reports of the emergency and work performed, and issue invoices suitable for insurance submissions. We can also liaise with your insurer if needed.
Do you do permanent repairs or just temporary fixes?
Emergency visits focus on making the situation safe and preventing further damage. We then schedule permanent repairs during business hours when we can bring the right materials and tradespeople. In many cases, permanent repairs can be completed within 24-48 hours.
What areas do you cover for emergencies?
We cover the greater Melbourne metropolitan area for emergency call-outs. Response times are fastest within 20km of the CBD. For outer suburbs, response may take slightly longer depending on time of day and traffic.
Still Have Questions?
Our team is happy to answer any specific questions about emergency repairs for your property.