Privacy Policy
Last updated: April 2026
1. Information We Collect
When you use our services or contact us, we may collect the following information:
- Name and contact details (phone number, email address)
- Property address for service delivery
- Service preferences and booking details
- Communication history with our team
- Images of your property (if you choose to share them)
2. How We Use Your Information
We use your personal information to:
- Provide and schedule cleaning services
- Communicate with you about your bookings
- Send appointment reminders and confirmations
- Respond to your enquiries and provide customer support
- Improve our services based on feedback
3. Data Protection
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible to authorised personnel who need it to perform their duties.
4. Cookies and Website Usage
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences. We use cookies to remember your preferences and analyse website traffic to improve our services.
5. Third-Party Services
We may use third-party services for payment processing, email communications, and website analytics. These services have their own privacy policies and we encourage you to review them. We do not sell, trade, or rent your personal information to third parties for marketing purposes.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us: