Residential Cleaning
End of Lease FAQ
Everything you need to know about our end of lease service in Melbourne. Can't find your answer? Call us directly.
What exactly is your 100% Bond Back Guarantee?
Our guarantee means that if your property manager is unhappy with any part of the clean, we will return to the property free of charge within 72 hours to rectify the issues. We provide a professional receipt for you to present to your agency as proof of service.
Can you collect keys from my real estate agent?
Yes, this is a standard service we offer for move out cleaning. Many of our clients are busy moving, so we can pick up and drop off keys at local agencies in suburbs like South Yarra, Richmond, or the CBD at no extra cost (within a 5km radius).
Does the price include oven and window cleaning?
Yes! Our end of tenancy cleaning package is comprehensive. It includes a deep oven clean (degreasing and detailing) and internal window cleaning including tracks and sills. These are the two most common areas agents fail tenants on.
How long does a vacate clean typically take?
A standard 2-bedroom apartment usually takes between 4 to 6 hours for a team of two professionals. Larger houses can take 6 to 10 hours. We don't leave until the checklist is complete.
Do you provide your own cleaning equipment and chemicals?
We bring everything required, including industrial-grade vacuums, steam cleaners, and all necessary chemicals. We just need access to electricity and running water at the property.
Is carpet steam cleaning included in the quote?
Most real estate agents in Melbourne require a professional carpet steam cleaning receipt. We include standard steam cleaning in our vacate packages to ensure you meet your lease obligations in one single booking.
Do you clean garages and outdoor areas?
Yes, we can include garages, balconies, and courtyards in your vacate clean. Just let us know during booking and we'll provide a tailored quote.
Can you work around my moving schedule?
Absolutely. We understand moving days are hectic. We can clean before, during, or after your move. Just let us know your timeline and we'll coordinate accordingly.
Still Have Questions?
Our team is happy to answer any specific questions about end of lease for your property.