NDIS Cleaning FAQ

Yes, Spot On is a registered NDIS provider. We can provide services under your NDIS plan and issue compliant invoices for your plan manager or self-managed funds. Our ABN and NDIS registration details are provided with every invoice.

NDIS typically covers household cleaning as part of 'Assistance with Daily Living' or 'Household Tasks' in your plan. This includes general cleaning, vacuuming, mopping, bathroom cleaning, kitchen cleaning, laundry, and bed linen changes. Your plan manager can confirm your specific coverage.

If you're plan-managed, we invoice your plan manager directly. If you're self-managed, we provide detailed invoices for you to claim. For agency-managed plans, we can work with your Support Coordinator to arrange services. Contact us and we'll guide you through the process.

Yes, our NDIS cleaners are trained in disability awareness, respectful communication, and working in homes of people with various needs. They understand the importance of reliability, consistency, and sensitivity when providing in-home support services.

Absolutely! We understand that consistency and familiarity are especially important for NDIS participants. We assign the same cleaner to your home whenever possible, so you build a trusted relationship and they understand your specific needs.

We understand that health and circumstances can change. We ask for 24 hours notice for rescheduling when possible, but we're flexible and understanding when emergencies arise. No penalty fees for genuine emergencies.

Yes, we provide cleaning services for NDIS participants in various living arrangements including private homes, group homes, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA) across Melbourne.

Simply contact us for a free consultation. We'll discuss your needs, confirm your NDIS plan covers cleaning services, and set up a regular schedule that works for you. We handle the invoicing and paperwork to make it easy.